Returns Policy

WHAT can be returned?
You may return most new, unopened items, or cleaned (use a damp cloth) ‘as new’ LightRider Bridles,  for a full refund.

WHEN do items need to be returned by?
Within 30 days of delivery.

WHERE do items need to be returned to?
Natural Horse World, 80 Dam Rd, Saltwater River. 7186. Tasmania, Australia.

HOW do I return items?
If you need to return an item, please email us for a Return Form. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

SHIPPING for returns
Original shipping rates are not refundable.  Returns for faulty products will be shipped at our expense but all other returns (change of size etc.) must be paid for by the customer.

A return, postpaid, self-addressed package/satchel must be included when exchanging items.

CREDIT for returns
A refund or store credit will be applied when an item isn’t being exchanged. Please state your preference.

Packing materials
Please return your items in their original packaging where possible. Returns valued at over AU $100.00 must be sent via a shipping method that enables tracking (satchel/Pack&Track or Express Courier), or you will be liable for any goods that don’t arrive. The same applies to return parcels when exchanging.

If you have any other queries about returns please Contact Us.